X

Sign up for special offers:



Recalls are the norm in the window covering industry. There have been a large number of them throughout the years on a wide array of different products, manufacturers and styles. But there's one particular aspect that is responsible for a large number of the recalls: cords. Visible cording on window covering products poses a definite safety issue to small children. The most obvious and common problem is the potential for a child to become entangled in the cording. Consumers should be aware and take the issue seriously.

1. Check out the window coverings currently installed throughout the house. It doesn't matter what type of window covering you have in use (roman shades, vertical blinds, horizontal blinds, etc.) Look for any cording that is exposed. Any accessible or visible cords are a definite safety concern. (Don't forget to check the back of your window covering product for cording, as well).

2. Any exposed cording should be taken care of; get in touch with the manufacturer (vertical blinds, horizontal blinds, cell shades...it doesn't matter. Manufacturers are aware of the issue and will have an appropriate response). When you call or email the manufacturer request a retro-fit kit. They are typically free of charge and they include everything necessary to take care of the potential threat to small children posed by visible/accessible cording.

3. If at all possible consumers are urged to replace products with visible cording with newer, safer cordless products. If it's a viable option financially homeowners and landlords alike should consider the peace of mind that will come with knowing that the safety issue has been removed entirely from the property. Cordless products provide the full range of features and benefits that traditional, corded products are known for. They just come with the additional benefit of safety.

4. Property owners can remedy the issue temporarily by tying down any looping cords. The required Hold Downs can be purchased at the local hardware store. They can also be cut and tied with a tassel. Another easy rule to follow to increase safety around windows is to avoid putting any large furniture next to a window. Doing so increases the chances that a child will gain access to exposed cording.

If safety issues are identified in relation to window coverings in the home the issue should be addressed immediately. If the retro-fit kit is not accessible through the manufacturer or consumers are having difficulty accessing the manufacturer's contact information they should contact the Window Covering Safety Council. This organization provides a full range of safety information regarding windows and window coverings and is more than happy to provide retro-fit kits to consumers free of charge. While they provide any and all answers regarding elevating older blinds and window covering products to meet current safety standards...they agree with the industry experts in saying that the safest option is to install cordless products.

Back to Top
x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
ad
X
The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

Learn More