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Although I had a problem with one blind, Erin was very helpful in trying to resolve the problem before sending it back for repair.
Jul 13 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Although I had a problem with one blind, Erin was very helpful in trying to resolve the problem before sending it back for repair. It would be nice if the instructions were a little more detailed.
Yvonne
Chatham, IL

Instructions on ordering were very simple; couldn't believe how fast delivery; slide up/slide down without cords are great; look great up.
Jul 9 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Instructions on ordering were very simple; couldn't believe how fast delivery; slide up/slide down without cords are great; look great up.
Katherine
Centerville, IN

I loved the blinds!
Jul 5 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I loved the blinds! They were definitely high quality and the color was perfect. The instructions left much to be desired. They were only black and white drawings and I am used to reading the instructions. No problem, I just got online to your website, downloaded the instructions, then installation was a snap. I plan to use your services again as I remodel my home. Thanks.
SUSAN
SPOKANE VALLEY , WA

I ordered a 3 on 1 headrail outside mount over all length of 136".
Jul 1 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I ordered a 3 on 1 headrail outside mount over all length of 136". They look great, wish they could of been cordless but not possible with that size (long cords when open). Still very happy with the look of them. I like how they snap on to brackets very easy to install. For their size very light weight, sturdy. Headrail not ugly, will look better when I build a wood valance to cover. A 136" valance isn't cheap, but diy variety will save me some money.
Brian
Janesville, WI

I had a lot of trouble comparing the hardware that came with the shades to the instructions posted on your internet site.
Jun 28 2010
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I had a lot of trouble comparing the hardware that came with the shades to the instructions posted on your internet site. The pieces didn't look anything alike and it took quite awhile to figure out how to install them. I actually thought I had been shorted hardware because the large brackets didn't seem to fit on the brace and there weren't enough of the spring brackets. I finally figured it out, but the instructions and pictures on your website did not help at all. They look good, but I can't have the blinds down with the window open or they blow into the room. Hadn't thought about that problem when I ordered cellular blinds. I had always had mini blinds that could be opened so the air could pass through the slats. Other than that, they look fine and seem to be well made although the black kind of seems less so when light comes into the window. They look kind of gray. The moral of the story is don't buy black unless you are buying blackout blinds.
Dean
Brea, CA



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Cell separation✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

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