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Blinds Chalet Expands Efforts to Educate Parents about Child Safety and Window Blinds & Shades

May 28 2010

Months have passed since the recall of more than 50 million custom Roman shades and Roll-up blinds. The recall came as a result of the deaths of five infants and many more near-strangulations over the past four years. Children have been getting caught in the dangling cords that help raise and lower these blinds.

Now, nearly five months later, parents still have questions and other parents are uninformed as to the dangers of dangling blinds. The following is an attempt to clarify questions parents may have.

•    How can I tell if my blinds could be a danger to my children? Inspect each and every window treatment in your house to see if there are any cords or lines dangling. The cords are usually found hanging to the right or left of the blind and are used to raise and lower the blind.

•    What types of window treatments are safe to install? Cordless window blinds and shades are the safest to install. They use the bottom rail of the window treatment for raising and lowering them, eliminating hazardous cords.

•    What if I can’t afford new window treatments? The Window Covering Safety Council offers free retrofit kits for all types of blinds as well as instructions as to how to install them- http://www.windowcoverings.org/

“We hope that people will spread the word about the importance of child safety when it comes to blinds and shades,” says Ron Manwaring of Blinds Chalet. “It’s also important to remember that dangling cords are only a danger when they hang at levels where children can reach them.”

Blinds Chalet has a safety section on their website that talks about the dangers of blinds with cords. They also offer over twenty styles of cordless window blinds and shades.

Blinds Chalet has been a leader in the window treatment industry for over twenty-five years. They offer a wide selection of window treatments, window blinds and drapery. Blinds Chalet is constantly updating their line of merchandise to keep up with changing trends.
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Warranty Duration
3 year limited warranty
5 year limited warranty
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Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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