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I mistakenly ordered a translucent shade instead of a blackout shade, but they were very helpful in making sure I got what I needed.
Sep 15 2018
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

I mistakenly ordered a translucent shade instead of a blackout shade, but they were very helpful in making sure I got what I needed. The shade works great and I'm sleeping much better now.
Sarah
Los Angeles, CA

These really do block out all light!
Aug 10 2018
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

These really do block out all light! They look great too! I'm very happy with my new blinds!
Bonnie
Wyoming, MI

Installation went well, dimensions as ordered
Aug 8 2018
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Installation went well, dimensions as ordered
Daniel
Allentown, PA

Over all pleased, but could be improved.
Jun 7 2018
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Over all pleased, but could be improved. My blinds were about 72” wide and came with two magnets on each end. However, the center of blind wants to lift and create a gap that light goes past. I’m addition, the top of shade could have used magnets as well as bottom to help it stay up. My shade at the top had a small ectiom of blind that helps block light when shade is pulled up at top and was slightly defective because the factory did not slit the bottom outside edge so the side channels to block light could be inserted, so I had to make a 1/4 inch cut/slit so I could install brackets or channel that blocks light on sides. I was also told that there would be a bottom channel to block light on bottom of blind. Mine did not have one and light leaks in a lot and I my have to put a piece of quarter round behind to block the light.
William
Deer Park, TX

Okay!
Feb 3 2018
Qualityquality ratingInstallationinstallation ratingAppearanceappearance rating
Measuring: I measured my own blinds!
Installation: I installed my own blinds!

Okay! Here's my Feedback. The shades do block out the sunlight. But the disappointing thing is this. On the sides were you attach the magnetic strip with the self adhesive tape suck's. It does not block out the sunlight!! After I pressed the side tracks to the textured sheetrock framing, You can still see the sunlight because the tape does not adhere to the sheet rocked wall. The texture is a very fine (orange peel texture). Also! The track on both sides that houses the honeycomb shade shows a lot of ambient light!! So much for total darkness!!! I am very disappointed that these window coverings don't have a total blackout effect like they advertise as being.
Rick
Vail, AZ



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
Cell separation✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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