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This FAQ and Q&A resource center answers the most common questions customers ask when shopping for custom Roman Shades. Whether you are trying to decide between inside mount and outside mount installation, wondering if Roman Shades provide privacy, or learning how to them, you’ll find helpful answers and expert guidance below.


At Blind Chalet, we offer a wide selection of premium Roman Shades designed for style, functionality, and long-lasting performance. Browse the questions below to learn more about, materials, light filtering options, options, motorization, and more.



Day & Night Shades - Privacy Shades

Q:
What is a Day and Night Shade and how does it work?

Read Answer »
How to Remove Existing Roman Shades from your Windows

Q:
How do I remove the existing roman shades that are mounted in my windows?

Read Answer »
Cordless Blackout Shades - Roman Shades - Fire Retardants

Q:
I was wondering what material your Asante Blackout Roman Shades are made out of? Also, are they available in a cordless option? I am looking for cordless blackout shades for my daughter's room and trying to avoid vinyl, PVC, and fire retardants.

Read Answer »
White Shades - Vanilla - Ice Colors

Q:
I am looking for a color closest to white for the Valencia CORDLESS Light Filtering Roman Shades. Is the ice or the vanilla closest to white shades?

Read Answer »
Cordless Blinds - Cordless Shades - Blackout Shades

Q:
I am needing to order some cordless blinds. I would like cordless double cellular possibly blackout. I will need three 46.5 by 48 (I think) And another smaller one and one for a patio door. Just wondering if you could send me some prices? I clicked on cordless but then it added another $50 to have them be cordless....I'm confused. Also, how long does it take to get custom made blinds?

Read Answer »
Privacy Liner for Roman Shades

Q:
On the textured roman shades is there a privacy liner on them because I am interested in them for a bedroom. Thanks I would also be ordering them top down bottom up.

Read Answer »
Arch Top Roman Shades - Specialty Shape Roman Blinds

Q:
Regarding roman shades, we ordered yours and like the product. We want to order more but have 3 windows with small arches. Could you do something custom with the roman shades or sell us extra fabric?

Read Answer »
Lined Roman Shades - Room Darkening Roman Shades

Q:
I would like to order 3 roman shades and I needed a few information before completing the order:
1. Do you ship to Canada?
2. Is the textured linen roman shade could be lined to cut the light?


Read Answer »
Day Night Shades - Flat vs Hobbled Roman Shades

Q:
I received color samples from a day and night roman shade but want to order in a tear drop/ hobbled style. Do they have that option and if not, can I get the color sample made into a different roman shade that does offer it in a tear drop / hobbled style? I don't need the day night roman shade but prefer the color options.

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TDBU Roman Shades - Top Down Bottom Up

Q:
I want to order flat panel roman shades with the ability to use them top down/bottom up.

On your online ordering system, I can't figure out how to let you know I want the top down/bottom up configuration. please let me know.

Read Answer »
Day and Night Shades - Cell Shades - Atrium Door Shades

Q:
Can the Day and Night Shades be used on an Atrium door (one door opens and the other is stationary)?

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Is there an option to ask for a longer length lift cord?

Q:
Is there an option to ask for a longer length lift cord?

Read Answer »
Do you sell room darkening shades that really block out light?

Q:
Do you sell room darkening shades that really block out light?

Read Answer »
How much a wooden blind would cost measuring 1.8 metres wide x 1 metre long?

Q:
How much a wooden blind would cost measuring 1.8 metres wide x 1 metre long?

Read Answer »
Cordless top down bottom up

Q:
Why can't I select top down bottom up with cordless option?

Read Answer »
Non-Battery Motorized Window Coverings - Hard Wired Window Shades

Q:
I have NO idea if motorized sheer/fabric window coverings exist but, we are located in Raleigh, NC and are rebuilding our home due to a fire. We are going for ultra-modern and contemporary as our kitchen is as well.

We have an opportunity to do all of our window coverings with motors/remotes prior to drywall going up in our home if such a thing exists?

Read Answer »
Blinds for Shallow Windows - Shallow Mount Shades

Q:
Do you have any shallow mount options?

Read Answer »
Roman Shades Stack Height - Space Required

Q:
Hi, I'm interested in either your Valencia or Asante light filtering Roman shades. They will be about 56 inches high, I was curious on the stack height of both of those for an inside mount. Your picture on the Valencia on the outside mount seems to have an extra panel showing, seems like the shades stack under the valence. And also the video of the cordless Valencia seems to be the same. Is the Asante the same way? Do you have a picture of a floor model that you can send me fully open.

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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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