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This FAQ and Q&A resource center answers the most common questions customers ask when shopping for custom Roller Shades. Whether you are trying to decide between inside mount and outside mount installation, wondering if Roller Shades provide privacy, or learning how to them, you’ll find helpful answers and expert guidance below.


At Blind Chalet, we offer a wide selection of premium Roller Shades designed for style, functionality, and long-lasting performance. Browse the questions below to learn more about, materials, light filtering options, options, motorization, and more.



What is a Cassette Headrail on Roller Shades? Fascia Valance

Q:
Listed in your roller shades area is the term "Cassette Header". What exactly is that?

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Roller shades on a common headrail

Q:
I would like to know if it's possible to create a two roller shade within one valance over a sliding door? Thereby allowing the right shade to remain lowered while the left shade is raised to allow the slider to be opened and closed and people to pass through. We are considering about 12 window roller shades of the solar shade variety, specifically Comfortex Sheer Weave and would like to match these on the sliding door. Any suggestions?

Read Answer »
Aluminum & Fabric Wrapped Fascia Headrail Roller Shades

Q:
Can you please tell me the depth of the roller shades (Noble Translucent Roller Shades) with and without the head rails (aluminum or fabric)? I would like to know if they will stick out from our window frames if I go with the headrail.

Read Answer »
Blackout Vinyl Roller Shades

Q:
Are the Blackout Vinyl Roller Shades the same color front and back? My condo association requires white on the exterior facing side of window treatments. Can I get your shades white on one side and colored on the other?

Read Answer »
Angled Top Solar Screen Shades - Roller Shades

Q:
I have very tall angled windows. Can I order solar shades for those? What is the delivery time?

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Pull Down Blinds - Sun Screen Blinds

Q:
Searching for pull up or pull down sun screen blinds. I have several windows I need them in.

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String Pull Roller Blinds - Cord Lift Roller Shades

Q:
Do you carry the string pulls that come on roller blinds? Do you know where I can get some?

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Custom Logo Blinds

Q:
I would a window shade with my company logo and wondered if you can do that. Do you do any custom printed roller shades?

Read Answer »
Motorized Roller Shades Power Source

Q:
2 questions about motorization on roller shades: Is a power source required and how close must it be to the window? Also, when you press the button to put the shade up or down, do you have to hold it until it is all the way up/down or will it go automatically after you press the button?

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Beaded Cord Roller Shades

Q:
How does the beaded cord loop work on the roller shades? Does it need to be mounted? Do you have cordless roller shades?

Read Answer »
Beaded Cord Roller Shades

Q:
Looking at 14% Sheer Weaver Roller Shade. Does it operate with a beaded cord rather than pull at the bottom and roll up?

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Custom Logo Shades

Q:
I am interested in your custom logo shades. I see the website price and I am wondering when I send the logo or picture, is there an additional fee or is that the total price for this shade?

Read Answer »
Somfy Motorized Shades & Blinds

Q:
Could you please provide details about your motorized sun shades? Specifically, I'd like to know the manufacturer you use for the motor. Is it Somfy? Is the battery operated motor run by a lithium battery or is it the D-cell batteries? Also, I'm interested in a sun/wind sensor that automatically shuts the shade when it is sunny, and automatically raised the shade when it is windy.


Read Answer »
Good Housekeeping Roller Shades - Natural Linen Camel

Q:
I was wondering if you carry the Good Housekeeping Roller Shades in the "Natural Linen Camel" color in 93 3/4 wide by 46 long.

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Blackout Panel Track Blinds & Roller Shades

Q:
I am interested in your Blackout Panel Track Blinds. Do you have matching roller shades in the black with black backing Suntec?

Read Answer »
Model T Roll Up Shades

Q:
Is there any way you can silk screen a Model T Ford Touring Car, with Old Ford script below it on a roll up shade? I have a window in my shop that the afternoon sun is always in my eyes at work bench.

Read Answer »
Is there an option to ask for a longer length lift cord?

Q:
Is there an option to ask for a longer length lift cord?

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Do you sell room darkening shades that really block out light?

Q:
Do you sell room darkening shades that really block out light?

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What is the process of ordering custom graphic roller shades?

Q:
What is the process of ordering custom graphic roller shades?

Read Answer »
How much a wooden blind would cost measuring 1.8 metres wide x 1 metre long?

Q:
How much a wooden blind would cost measuring 1.8 metres wide x 1 metre long?

Read Answer »
Continuous Cord Loop Blinds - Rollease

Q:

Could you explain in greater detail the Rollease or Continuous Cord Loop lift upgrade?



Read Answer »
How to Remove Existing Roller Shades from Windows

Q:

How do I remove the existing roller shades that are mounted in my windows?



Read Answer »
Non-Battery Motorized Window Coverings - Hard Wired Window Shades

Q:
I have NO idea if motorized sheer/fabric window coverings exist but, we are located in Raleigh, NC and are rebuilding our home due to a fire. We are going for ultra-modern and contemporary as our kitchen is as well.

We have an opportunity to do all of our window coverings with motors/remotes prior to drywall going up in our home if such a thing exists?

Read Answer »
Blinds for Shallow Windows - Shallow Mount Shades

Q:
Do you have any shallow mount options?

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Ceiling Mount Blinds and Shades - Top Mount Window Treatments

Q:

Do you make ceiling mounted blinds? I have a bay window that need three seperate blinds and can not mount inside or outside.



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Patio Door Blinds | Roller Shades for Sliding Glass Doors

Q:
What other options do you have besides vertical blinds for sliding glass doors?

Read Answer »
Hidden Blinds | Concealed Window Shades & Minimalist Solutions

Q:
I want privacy mostly at night, but I want the blinds completely hidden when they are not being used.

Read Answer »
Logo Screen Roll Down Blinds

Q:
I've got a retail business that catches a lot of sun in the afternoon but the landlord will not allow graphics/pictures placed on the windows. I'd like to get some screen roll down shades that have pictures printed on them. The material should be able to allow customers inside to see through when the shades are rolled down. Is this something you can help me with?

Read Answer »



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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