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Q:
What is the process of ordering custom graphic roller shades?
A:
Custom graphic roller shades are great for many different types of applications. Get yours now! Please call and ask for Shannon Quinones to place your order or you can place your order online.

Go to our website and select Custom Printed Window Shades. Scroll down until you see the Custom Logo / Graphic Roller Shades or copy and paste this URL.

For a more detailed instructions read about how How to Order Custom Printed Window Shades

-> Select Design and Order.
-> Enter in your dimensions including partial inches, width first, height second.
-> Select Custom Image as your color.
-> Select your Mount, Inside Mount or Outside Mount.
-> Select the side you would like the cord loop to be on.
-> Select your roll type: Standard roll (toward your window) or Reverse roll (away from your window).
-> Select what kind/color cord you want.
-> Decide what type of material you want the graphic to be on. Solar Screen 5% or 10% (upcharge), Blackout (upcharge) or Light filtering (standard no extra fee).
-> Go through the remaining upgrades and check those that you want.
-> Select Add to Cart.
-> Click on Proceed to Checkout if you are done, otherwise click on Add Another and repeat the process.
-> Complete your order.

Once your order is complete. Your order gets put into our system and sent to our customer service representatives, who handle these orders. We will send you an email requesting some more information:

1) What side do you want the logo to appear (Room Side or Street Side)
2) Where you want the logo positioned on the shade (full bleed, centered, bottom centered, etc.)
3) The image

NOTE: The printer that prints the shade is a 72 DPI. The size of the picture needs to be in MB, not KB. The recommended file types are Adobe Illustrator EPS, TIFF, JPEG, and Vector.

Once we collect all of this information from you, the order gets sent over to the manufacturer for them to get a proof. The proof gets sent over to you for approval. We will work with you until you are happy with the proof. Once approved, the order gets sent into production.

The whole process takes anywhere from 3-4 weeks from the time that the order is placed to your door.

Please call us with any questions. You can reach us at 888-633-7840.

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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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