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This FAQ and Q&A resource center answers the most common questions customers ask when shopping for custom Cell Shades. Whether you are trying to decide between inside mount and outside mount installation, wondering if Cell Shades provide privacy, or learning how to them, you’ll find helpful answers and expert guidance below.


At Blind Chalet, we offer a wide selection of premium Cell Shades designed for style, functionality, and long-lasting performance. Browse the questions below to learn more about, materials, light filtering options, options, motorization, and more.



Comfortex Symphony Blackout Double Honeycomb Stationary Starburst Arch

Q:
Do you sell the Comfortex Symphony Blackout Double Honeycomb Stationary Starburst for a perfect 1/2 round or something similar?

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Minumum Depth for Mounting Cell Shades

Q:
I just ordered two sidelight cellular shades called the Premier 7/16" translucent single cell shades. I wanted to be sure that the shallow mount will work: I have a 7/8" depth for mounting. Is that OK?

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3/8 inch Translucent Double Cell Shades - Color Coordinated Headrail

Q:
Does the "Deluxe 3/8" Translucent Double Cell Shades" have a Color coordinated headrail?

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Alabaster Premier 3/4 Inch Cell Shades in White?

Q:
I recently purchased your premier 3/4 cell shades in alabaster. We like them and would like to know if it's an option to order more in white? I only see alabaster.

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Free Shipping on Cellular Shades - Window Blinds

Q:
Do you ship overseas? I need to order for 5 large cellular shades, 5ft x 4ft Thanks

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Blackout ComforTrack Honeycomb Cell Shades

Q:
What is the difference between ComforTrack 3/8" Blackout Double Cell Shades and EnergyTrack 3/8" Blackout Double Cell Shades? Do you have a comparison chart of all you blackout shades? Our size requirements are approx 70 w x 40 h and 46 w x 58 h.

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Octagon Cell Shades - Specialty Shape Blinds - Trapezoid Blinds

Q:
Wondering if you sell the honeycomb shades to fit a standard size octagon?

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Cordless Blinds - Cordless Shades - Blackout Shades

Q:
I am needing to order some cordless blinds. I would like cordless double cellular possibly blackout. I will need three 46.5 by 48 (I think) And another smaller one and one for a patio door. Just wondering if you could send me some prices? I clicked on cordless but then it added another $50 to have them be cordless....I'm confused. Also, how long does it take to get custom made blinds?

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Shallow Mount ComforTrack Cell Shades

Q:
My window frame wall depth is only 1 inch. Is that enough room to install the ComforTrack or EnergyTrack blackout curtains side tracks?

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Trapezoidal Shaped Cellular Blinds

Q:
Do you produce trapezoidal shaped cellular blinds that FULLY open upward?

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ComforTrack Cell Shades - Blackout - Cordless Double Cell Shades

Q:
Are your energy track 3/8", (translucent or blackout),double cell shades cordless?

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Cordless Double Cell Shades - Honeycomb Shades

Q:
I need to order two more Express 1/2" Cordless Double Cell Shades in the Quebec shade and I see that you are out of stock. Do you know when you will have them back in stock?

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Side Mount Blinds - Side Mount Cell Shades

Q:
Do you carry side mount blinds? I am looking specifically for side mount cell shades.

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Cordless Comfortrack Shades - Cellular Shades - Window Shades

Q:
I want to order the ComfortTrack 3/8" Translucent Double Cell Shade with the "Cordless" option. Does the blind then have a small tab at the bottom of the blind to lift and lower it? Also, the blind is for a high transom window, so I need a pole to be able to lift and lower it. Do you carry poles? What lengths are they and what is the cost? I can't find poles listed on your website.


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Win-Glo Single Cell Shades - Restring Cell Shades

Q:
We have Win-Glo single cell shades which are about 30 years old. Is it possible to restring a broken cord?

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Octagon Blinds for Octagon Shaped Windows.

Q:
looking for inside window blinds for octagon bay window, 12 windows measuring 21.5w x 17.25l each. Or any other suggestions or ideas would be appreciated. We now have 4 long outside blinds.

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Specialty Shaped Blinds - Six 6 Sided Double Cell Shades

Q:
I need a specialty shaped blind from the following material: Deluxe 3/8" Blackout Double Cell Shades. It is a 6 sided shape with top down needed. I have measurements and a template for this existing window. Can you do it?

Read Answer »
Crinkle Fabric Shades - Crinkle Texture Shades - Free Samples

Q:
I can't figure out how to order the samples of your cellular blinds. I wanted to see the crinkle fabric ones and maybe another type to compare. Do you send the entire range of color choices in each style?

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Soft Fabric Cellular Shades - Non-paper Feel

Q:
I have received samples 2 different times. I am looking for cellular shades but with a material finish. All the samples I received feel and look like paper. Which ones should I choose?

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Arch Shades - Arch Top Window Shades

Q:
I just installed my window shades. I have an open arch above the middle window. Do you sell arch shades?

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Day and Night Shades - Cell Shades - Atrium Door Shades

Q:
Can the Day and Night Shades be used on an Atrium door (one door opens and the other is stationary)?

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Single vs. Double Cell Shades - Honeycomb Shades

Q:
Why are single cell shades less expensive than double cell?

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Cordless Window Shades - Top Down Bottom Up Shades

Q:
I am interested in ordering one of your cordless window shades. I have ordered samples so still need to decide my final product. My question is, if the shades are cordless, can they not be top down bottom up also? It wouldn't let me choose both.

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Cordless ComforTrack Blackout Shades - Cordless Top Down Bottom Up

Q:
Is there any way to get a CORDLESS top/down bottom/up in your comfortrack blackout its not offered in the order form but you offer the cordless option in the translucent.

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Cordless Cell Shades - Cordless Top Down Bottom Up

Q:
On the honeycomb cell shades there are multiple options for upgrades including both cordless and cordless top down bottom up. I do not want any cords, so if I choose the cordless top down/ bottom up will there be no cords or do I have to choose both options?

Read Answer »
SlumberShades - Slumber Shades - Complete Blackout Shades

Q:
Which blackout shade model and color can we buy from you that blocks out as close to 100% of the light as possible? I need it for our photo studio windows, to block studio flash light from being seen outside.

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Palladian Window Coverings - Palladian Window Blinds - Palladian Blinds

Q:
Do you make palladian window coverings? I am interested in matching the arch top window treatment to a wood blind.

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SlumberShades - Slumber Shades - Blackout Shades

Q:
I received the shades I ordered from you and just tried to install them on my new house. However, all the SlumberShades were 1-2 inches shorter than the window's heights. There are gaps between the shades and the bottoms of the windows. Can you let me know what happened to those SlumberShades?

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Arch Top Blinds - Arch Top Window Treatments - Cell Shades

Q:
I have 2 windows that I need insulated blinds for. They have an 'arch' at the top of each window. What can be done about that? What type of product will do the curve at the top?

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Trapezoid Cellular Shades - Trapezoid Window Blinds

Q:
I have a trapezoidal window-right side higher than the left. Can I get a cellular blind or another type of blind?

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ComforTrack Shades - Ecotrack Shades - Eco Track Shades

Q:
Do you carry Ecotrack shades? I found them on a competitors website but would like to order from you if you have them.

Read Answer »
Cordless SlumberShades - Slumber Shades Top Down Bottom Up

Q:
I have been trying to order slumber shades for my bedroom but I am unclear with your site because any of the blinds if you choose top down bottom up suddenly the cordless option goes away but I need cordless because I have a baby and am planning to get licensed for child care.

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Thermal Shades - Best Thermal Blinds

Q:
Do you carry thermal shades? I am looking for a window shade that insulates my windows so I can save energy.

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Hunter Douglas Duette Architella

Q:
What product of yours is most similar to Hunter Douglas duette architella?

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Shallow Mount Blinds - Honeycomb Shades

Q:
I have a window that only has a 1.5" mounting surface. I wanted to put a blackout honeycomb shade to match the other windows. Do I have any options to get a shade in such a narrow window?

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Light Blue Blinds - Light Blue Shades

Q:
I am looking for a blind or shade that is going to match my son's bedroom which is painted a Sherwin Williams color called "Swimming". It is a light blue. Do you have any suggestions?

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Up Down Blinds - Up Down Shades

Q:
I am looking for up down blinds. Do you carry any blinds that both raise and lower?

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SlumberShades Blackout Shades - Blackout Double Cell Shades

Q:
Do the ComforTrack 3/8" Blackout Double Cell Shades also have a track or any kind of tray that the shade sits in at the bottom of the window? Also, will they block out 100% of light coming in.

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Side Mount Cellular Shades Brackets

Q:
How do I order cellular shades with side mounting brackets?

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Flush Mount Blinds - Minimum Mount Blinds

Q:
What is a flush mount for blinds and what is the difference between flush mount and minimum mount?

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Window Shades that Reduce Noise

Q:
I am looking for a blind that will reduce noise considerably and one that will reflect heat in the summer. What would you suggest? I would also like the window shades to be cordless!


Read Answer »
Hunter Douglas Applause Cell Shades

Q:
I need replacement blinds for my Hunter Douglas Applause. I am unable to find what I need on your website. Does not need to be Hunter Douglas brand but something comparable. I am looking for a light filtering cell shade, but privacy too.

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Blackout Shades - Dampen Sound

Q:
I need blackout shades that will help to dampen sound. What do you recommend?

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Top Down Bottom Up on Small Cell Shades

Q:
It appears that the Top Down-Bottom Up upgrade is not available on any small honeycomb cell shades. Is that the case?

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French Wood Door Blinds & Shades

Q:
Will any of your shades surface mount as on a French wood door that is an inside swing?

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Cordless Top Down Bottom Up SlumberShades

Q:
I am interested in your SlumberShade 3/8" Blackout Double Cell Shades. The manufacturer's website says these are available with cordless top down-bottom up but I cannot see it listed as an option on Blinds Chalet. Can you tell me if the SlumberShades can indeed be ordered with cordless top down-bottom up?

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Easiest Window Shades to Raise and Lower

Q:
Which are the easiest window shades to raise and lower?

Read Answer »
Top Dorm Room Window Blinds and Shades

Q:
What do you recommend for dorm room window blinds and shades?

Read Answer »
Top-down Bottom-up Slumbershades

Q:
Is the top-down bottom-up option for the slumbershades corded or cordless.

Read Answer »
Find The Best Living Room Window Treatments

Q:
I am looking for the best living room window treatments. What window blinds or shades do you recommend?

Read Answer »



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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

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