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 Customer Reviews of Blinds Chalet


I am incredibly happy with the actual blinds but I did have some ordering issues and problems with an order.
Jul 17 2007
I am incredibly happy with the actual blinds but I did have some ordering issues and problems with an order.
Kristy
Corvallis, OR
Blinds were good quality, largely as expected, for a fair price. I was disappointed to find no instructions, and in the valance. Other than that, good warranty, good online info, good quality for a fair price, so generally quite satisfied.
Jul 17 2007
Blinds were good quality, largely as expected, for a fair price. I was disappointed to find no instructions, and in the valance. Other than that, good warranty, good online info, good quality for a fair price, so generally quite satisfied.
Becky
Goleta, CA
The blinds I ordered were absolutely perfect!
Jul 17 2007
The blinds I ordered were absolutely perfect!
Cynthia
Orlando, FL
My Westie keept digging thru two sets of horizontal blinds in our front window. I was nervous to spend the money and maybe be wrong with my measurments because I had never bought vertial blinds on-line before, and your website made it easy. I was so pleased with my new vertical blinds from your company.
Jul 17 2007
My Westie keept digging thru two sets of horizontal blinds in our front window. I was nervous to spend the money and maybe be wrong with my measurments because I had never bought vertial blinds on-line before, and your website made it easy. I was so pleased with my new vertical blinds from your company. Finally my dog will not be distroying another set of blinds in my front window. Thank You
Kristine
Falconer, NY
My first order was delivered in a timely fashion.
Jul 17 2007
My first order was delivered in a timely fashion. The blinds were cut perfectly to my specification and the blinds were made of quality materials.
Robert
Oklahoma City, OK
Just as ordered, very prompt, excellent quality, very pleased
Jul 17 2007
Just as ordered, very prompt, excellent quality, very pleased
Larry
Bay City, TX
Our blinds look terrific, were easy to assemble, and arrived promptly.
Jul 17 2007
Our blinds look terrific, were easy to assemble, and arrived promptly.
Margaret
New York, NY
I have ordered two items from the company, and have loved them both.
Jul 17 2007
I have ordered two items from the company, and have loved them both. The quality is excellent, and I had no problems.
suzanne
Wichita Falls, TX
You offer truely custom sizes.
Jul 17 2007
You offer truely custom sizes. Lowes told me they could do custom sizes but when I got there I found out they will do that for only their most expensive blinds and even then you do not get a choice of length - everything is 72 inches. The custom order prices were outragious. The blinds I received from you fit perfectly and look expensive for a faction of the cost.
Jackie
Union Grove, WI
I have already recommended you to other people.
Jul 17 2007
I have already recommended you to other people. The price was less than I could have gotten similar blinds for locally and they fit perfectly. I didn't have to wait too long either, delivery was very quick. I'm a very satified customer, i'm just sorry i don't need any more blinds.
Linda
San Diego, CA
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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