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 Customer Reviews of Blinds Chalet


I would have gave you a ten but there was a problem with my order which you resolved very quickly.
Jul 17 2007
I would have gave you a ten but there was a problem with my order which you resolved very quickly.
Mandy
Monterey Park, CA
My first order had damaged goods my second order has missing blinds
Jul 17 2007
My first order had damaged goods my second order has missing blinds
Joe
Desoto, TX
The blinds are an absolute wonderful addition to our home.
Jul 17 2007
The blinds are an absolute wonderful addition to our home. The ambiance that the blinds produce is astonishing, a very warm feeling. The fit for inside mount was also just perfect. They were self installed and the ease of installation was unbelievable.
Ken
Ellensburg, WA
Great quality and price.
Jul 17 2007
Great quality and price. Very fast delivery. Extremely happy with purchase. Will be ordering more in the future as well.
Rachelle
Cashmere, WA
We were told it would take about 2 weeks and it did.
Jul 17 2007
We were told it would take about 2 weeks and it did. The wood and quality of the other materials were better than expected. And the price was right!
mark
san luis obispo, CA
I requested a sample of three different blinds and was sent them in a timely manner.
Jul 17 2007
I requested a sample of three different blinds and was sent them in a timely manner. I ordered mini blinds for bedroom absolutely beautiful. The sample was free and help me make my decision. Thanks
Terrie
Vallejo, CA
Our order arrived in a timely manner with the product fitting perfectly.
Jul 17 2007
Our order arrived in a timely manner with the product fitting perfectly. When we contacted customer service re: a blind for a sliding door that we should have ordered in two pieces (due to weight) rather than one piece the response was timely and helpful. Note: we have not replaced that blind yet due to cost so winning this would be great!
Bonnie
Hoodsport, WA
The blinds look great.
Jul 17 2007
The blinds look great. However, we received NO installation instructions and lots of hardware that we had no idea what to do with. We installed with a minimum of the hardware sent and they look and work great. So instructions would have been nice, but did not take away from how they look or fit.
Carol
Edgewood, KY
The blinds got here on time, in good shape, measured perfectly, good quality.
Jul 17 2007
The blinds got here on time, in good shape, measured perfectly, good quality. No one could beat your price.
Patrice
Albuquerque, NM
Order is always on-time and complete.
Jul 17 2007
Order is always on-time and complete. Have had nothing but great esperiences!
Elizabeth
Portland, OR
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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