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 Customer Reviews of Blinds Chalet


good quality and easy to order instructions on-line
Jul 20 2007
good quality and easy to order instructions on-line
James
Doniphan, MO
service was excellent.
Jul 20 2007
service was excellent. blinds arrived promptly without problems. the fit was perfect and the cost was the best I found after many hours of research. the blinds are everything that I wanted and look great.
barbara
priest river, ID
The person on the phone was great and understanding when I called and let her know that one of the shades wasn't great.
Jul 20 2007
The person on the phone was great and understanding when I called and let her know that one of the shades wasn't great. the new shade came right away
Trish
Fountain Hills, AZ
GREAT SPEED, PRICE AND DIRECTIONS
Jul 20 2007
GREAT SPEED, PRICE AND DIRECTIONS
JOANNE
ZEPHYRHILLS, FL
i was leary on ordering blinds over the internet but they were a perfect fit and i love them.
Jul 20 2007
i was leary on ordering blinds over the internet but they were a perfect fit and i love them.
Brenda
Milwaukee, WI
The website is easy and straight forward...the pricing is very competitive.
Jul 20 2007
The website is easy and straight forward...the pricing is very competitive. We liked the fact that your blinds were specially cut per order and then shipped. We also received our order in a VERY short amount of timed compared to other companies. THANKS!
Roberta
Birmingham, AL
Good price on the blinds.
Jul 20 2007
Good price on the blinds. However, we haven't been able to put up part of them -- the valance doesn't fit at all.
Julie
Peoria, AZ
products are very high quality and arrived fast.
Jul 20 2007
products are very high quality and arrived fast.
Allison
Hope Valley, RI
Great service,beautiful blinds!
Jul 20 2007
Great service,beautiful blinds!
Kerry
Carmel, CA
i'm very please with the product quality.
Jul 20 2007
i'm very please with the product quality.
MARIO
HARKER HEIGHTS, TX
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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