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 Customer Reviews of Blinds Chalet


Very helpful!
Jul 21 2007
Very helpful! Answered all my questions.
Amanda
Watford City, ND
simple convenient and a great finish to our windows
Jul 21 2007
simple convenient and a great finish to our windows
David
Phoenix, AZ
I've already recommended you to one of my friends who is very interested, and when she is ready for her blinds she will be ordering thru you.
Jul 21 2007
I've already recommended you to one of my friends who is very interested, and when she is ready for her blinds she will be ordering thru you.
Andrea
Caldwell, ID
I am pleased with the quality of the product as well as the delivery time and pricing.
Jul 21 2007
I am pleased with the quality of the product as well as the delivery time and pricing.
Kathi
Las Vegas, NV
The blinds were delivered in a timely manner.
Jul 21 2007
The blinds were delivered in a timely manner. When they were received the order was correct and the blinds were in excellent condition.
Tara
Ringwood, NJ
Very good quality and fast service.
Jul 20 2007
Very good quality and fast service.
Jose
Warrenton, VA
I really like the valance that came with the blinds.
Jul 20 2007
I really like the valance that came with the blinds. I ordered 2 blinds 1 was perfect the other could have been a little longer, but it works, and they look really good.
alison
keller, TX
I was extremely impressed with your service and selection, but most importantly the price!
Jul 20 2007
I was extremely impressed with your service and selection, but most importantly the price! You were FAR more reasonable than any other estimate I received which is important when you need to cover 12 windows! Your delivery time was also a lot quicker than I was originally quoted, which was a great surprise. I am a 27 year old female with VERY LITTLE handy work experience, and I was able to install my faux wood blinds entirely by myself. It probably took me approximately 2 hours to do all 12 windows. I also really enjoyed the free samples you can request so that you know the color and texture is exactly what you want. Finally, your customer service reps on the phone are some of the nicest and most helpful I've dealt with in a while. This is such an important lasting impression to leave with your customers, and they've done a stellar job. I have even recommended your services to a friend who just purchased her first home! Thanks for great blinds and service!
Sommer
Pensacola, FL
It is extremely rare to have the excellent exceeds expectations" from any company but it is much appreciated!
Jul 20 2007
It is extremely rare to have the excellent exceeds expectations" from any company but it is much appreciated! I had a problem with an order that could not have been handled any better--I was appologized to
B Paul
Cottondale, AL
The product looks very good, the price reasonable, and I feel the quality was somewhat better than expected.
Jul 20 2007
The product looks very good, the price reasonable, and I feel the quality was somewhat better than expected. Two things keep me from giving a perfect score. 1) automatic status of my order was not provided. After the published turn time passed (and I hadn't heard anything from you) I had to call and find out status. 2) The hardware and instructions for mounting the cornice-style cover was inadequate. I ended up mounting it with something other than what was supplied.
James
Austin, TX
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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