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 Customer Reviews of Blinds Chalet


We have just installed the cellular shades that we purchased from you on-line and wish to inform you that we are completely satisfied with your product and service.
May 27 2008
We have just installed the cellular shades that we purchased from you on-line and wish to inform you that we are completely satisfied with your product and service. We plan on purchasing more from you in future. The 25% discount and no charge shipping made your product very price competetive with what was available to us locally. The extra wait needed to order and ship from you was worthwhile. Thanks again.
Mr. A.G. Leinweber.
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A. Glen
Calgary, CA
I've ordered shades twice before...12 in all...different colors and sizes, and every one has been received quickly...in good shape and exactly as ordered.
May 27 2008
I've ordered shades twice before...12 in all...different colors and sizes, and every one has been received quickly...in good shape and exactly as ordered. I've spoken to Kat there on several occasions and her advice has been excellent. Keep up providing a great product at a competitive price.
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Charles
Skokie, IL
Received both blind orders.
May 24 2008
Received both blind orders. The faux white wood ones were for my daughter-in-law-they are just perfect! My cellular ones are great- and I am very happy with them! Thanks for the hard-to-find sizes, and speedy delivery.
Patricia
La Crescenta, CA
very happy so far easy to install
May 23 2008
very happy so far easy to install
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Patrick W
Grand Junction , CO
The verticals are great,everything fit great and easily installed.I bought the verticals for my livingroom a couple weeks ago and ordered more for our bedroom today.I am very pleased.<br>Thanks so much,<br>Sandi<br>Enterprise,Alabama
May 22 2008
The verticals are great,everything fit great and easily installed.I bought the verticals for my livingroom a couple weeks ago and ordered more for our bedroom today.I am very pleased.
Thanks so much,
Sandi
Enterprise,Alabama
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Sandra
Enterprise, AL
Even though I messed up my order by duplicating it, a very pleasant and helpful customer service rep cancelled my duplicate order.
May 22 2008
Even though I messed up my order by duplicating it, a very pleasant and helpful customer service rep cancelled my duplicate order. My blind arrived in only 2 days, even though it was supposed to take 2 weeks. They fit my window perfectly and look great. And they were by far the lowest price that I was able to find.
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Jean
League City, TX
We are 100% satisfied with our blinds.
May 22 2008
We are 100% satisfied with our blinds. They look great! We recommended you to friends getting ready to make a purchase.You could increase the size of the print on the instructions. I do not think I could have read them with the Hubble telescope.
Jw
Frankfort, KY
May 21 2008

Customer ServiceCustomer Service Rating of Blinds ChaletProduct QualityBlinds Quality Rating of Blinds Chalet
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Alice
Haskell, TX
I really like your blinds, the price is great, also great savings using the 25% discount code, quality blinds, fast shipping, I highly recommend these blinds to my friends and family.
May 20 2008
I really like your blinds, the price is great, also great savings using the 25% discount code, quality blinds, fast shipping, I highly recommend these blinds to my friends and family.
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elbert
nettleton, MS
Your online live help is great and your website is easy to navigate.
May 19 2008
Your online live help is great and your website is easy to navigate. Thank you
Customer ServiceCustomer Service Rating of Blinds ChaletProduct QualityBlinds Quality Rating of Blinds Chalet
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Tammy
Temecula, CA
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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