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 Customer Reviews of Blinds Chalet


I purchased the cordless cellular shades.
Mar 1 2009
I purchased the cordless cellular shades. The order came before the expected delivery date, installation was easy and they look great. Thank you.
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Mary
San Antonio, TX
Was very satisfied with the window blinds, was happy with the time frame it took to get here as well.
Feb 28 2009
Was very satisfied with the window blinds, was happy with the time frame it took to get here as well.
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Joan
Ocala, FL
Wow!
Feb 24 2009
Wow! I am really impressed with my blinds! We ordered a week ago today, and they arrived this afternoon. They were so nicely packaged... I was impressed before I opened the box. They are very nice blinds, and so easy to install! We will be ordering again for more windows in our home, I'm sure! I'd highly recommend Blinds Chalet to anyone!
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Danielle
Truckee, CA
We have bought the white 2 1/2in and mahogany 2" blinds and have NO complaints!
Feb 24 2009
We have bought the white 2 1/2in and mahogany 2" blinds and have NO complaints! Perfect, beautiful quality blinds. Easy to install and shipping FAST!
We will order more once our lower level is finished : )
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Susan
Taylors, SC
Just received the blinds.
Feb 24 2009
Just received the blinds. They are fabulous...the best at the best cost. Thanks for taking so much care in packing them too. Excellent service.
Eve
Needham, MA
Got the blinds today and like them, service is nice, shipping a little long.
Feb 23 2009
Got the blinds today and like them, service is nice, shipping a little long. But will buy more.
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Ron
Sixes, OR
just wanted to let you know that I was very impressed with the blinds that I recently ordered.
Feb 23 2009
just wanted to let you know that I was very impressed with the blinds that I recently ordered. They look great and we can already feel the difference in heat retention due to the double cells! ALso - the installation was amazingly easy!! I installed 5 large blinds by myself in about 40 minutes. Whoever came up with the hardware for this installation deserves a medal! I was expecting to spend the entire afternoon on this project and was so pleasantly surprised when I realized how elegantly simple the installation was. Thanks for a great quality product.
bonnie
belgrade, ME
We are very satisfied with the product.
Feb 23 2009
We are very satisfied with the product. The price is satisfactory and the quality is great. We did have some trouble receiving our order. The first blind arrived on time, but the second blind was lost in shipping and we did not receive it until a month after the initial shipping. The customer service was good and the last representative was very helpful. She (Keia) followed up and made sure that our order arrived and in good condition.
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Kathy
Madison, AL
I am thrilled with all the blinds I purchased.
Feb 23 2009
I am thrilled with all the blinds I purchased. I can't say enough good things about the product, service, installation and quality. Now I'm looking for panel track verticals and am so disappointed that you don't carry them. Or at least I can't find them on your website........tell me I just missed them, please?!?!?!?
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Catherine
Eatontown, NJ
Received my cellular shades much sooner than the estimated time given on the website.
Feb 22 2009
Received my cellular shades much sooner than the estimated time given on the website. Easy to install, fit was perfect & exactly what I wanted.
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Ellen
San Carlos, CA
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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