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 Customer Reviews of Blinds Chalet


I love the quality of the blinds and the look.
Jul 18 2007
I love the quality of the blinds and the look. However the valence was obviously a different color. And it was broken on the ends. I spoke to the rep last week and havent heard back or recieved an email about the status or whats going on with them. I was thinking this might be a priority and i would have them soon. I hope they are here by COB on friday. This will show me how important rectifying problems is with your company. And yes I do realize you have a manufacturer to deal with but that shouldnt be an excuse to a good customer.
TREVARD
COLUMBIA, MD
Very plesant experience.
Jul 18 2007
Very plesant experience. Blinds fit perfectly.
Kelly
Georgetown, TX
The phone attendant was helpful and the order arrived in the time Blinds Chalet said it would.
Jul 18 2007
The phone attendant was helpful and the order arrived in the time Blinds Chalet said it would.
Cynthia
Warwick, NY
Your website was easy to use.
Jul 18 2007
Your website was easy to use. The shades were exactly as advertised. They were easy to install. I love them.
mary
Utica, NY
make sure they have common sense, because there were no written direction
Jul 18 2007
make sure they have common sense, because there were no written direction
monroe
memphis, TN
Great blinds, perfect fit, great price, and fast delivery!
Jul 18 2007
Great blinds, perfect fit, great price, and fast delivery!
Sande
Bremerton, WA
The blinds are beautifully colored and operate so smoothly.
Jul 18 2007
The blinds are beautifully colored and operate so smoothly. I've ordered three so far -- all different sizes, configurations, and colors. Each one is of excellent quality -- even the economy grade!
KIMBERLY
LANCASTER, CA
I purchased blinds and the valence was the wrong color and broken on the ends.
Jul 17 2007
I purchased blinds and the valence was the wrong color and broken on the ends. The customer rep ordered me the correct valence last week and said i should have it soon. I was glad that i didn't have to battle to get the issue resolved. Blinds are great though. Smooth operation and durable.
Customer ServiceCustomer Service Rating of Blinds ChaletProduct QualityBlinds Quality Rating of Blinds Chalet
Ease Of Site UseEase Of website use Rating of Blinds ChaletOn-time DeliveryOn-time delivery Rating of Blinds Chalet
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TREVARD
COLUMBIA, MD
I love my blinds and am saving up to do the rest of my house.
Jul 17 2007
I love my blinds and am saving up to do the rest of my house.
Jenni
Mesa, AZ
My blinds were absolutely perfect, recieved sooner than expected...couldn't have been more happier.
Jul 17 2007
My blinds were absolutely perfect, recieved sooner than expected...couldn't have been more happier. I definately intend to make another purchase in the future!!
Michelle
Elmwood Park, IL
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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