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 Customer Reviews of Blinds Chalet


On-line service was excellent, ease of ordering, quick delivery, beautiful product.
Aug 13 2007
On-line service was excellent, ease of ordering, quick delivery, beautiful product.
Cheryl
Kalispell, MT
just what I ordered in a timely fashion.
Aug 13 2007
just what I ordered in a timely fashion.
Michael
Arlington, TX
Love the blinds I received.
Aug 11 2007
Love the blinds I received. Didn't need directions, son-in-law installed them with quickly, easily.
Thank you, great value. 100% satisfied, will definitely recommend site.
Patricia M
Agawam, MA
I am a first-time homeowner and never made a purchase like this.
Aug 10 2007
I am a first-time homeowner and never made a purchase like this. Blinds Chalet made it so easy. The website explained how to measure and what the various terms were which helped out a great deal. The blinds, especially the Petra Bamboo blinds were quick and easy to install. I plan to make further purchases from your company. Sincerely, Mrs. Melanie Copeland
Melanie
new bern , NC
From start to finish I recieved excellent customer service.
Aug 10 2007
From start to finish I recieved excellent customer service. The window treatments were great too.
ASIYA
NAPERVILLE, IL
I was very impressed with how fast I received my blinds and the quality of them.
Aug 9 2007
I was very impressed with how fast I received my blinds and the quality of them.
Will
Frisco, TX
Ordering on the phone was quick & easy.
Aug 9 2007
Ordering on the phone was quick & easy. But I can't get to my order!
Harbor City Baptist Church
Melbourne, FL
I was so pleased with the ease in ordering.
Aug 8 2007
I was so pleased with the ease in ordering. I ordered samples first, then ordered 5 blinds. Within about 1 week of ordering, I had the blinds delivered and my husband hung them. They look great. They appear very expensive and I love that they weren't!! I was extremely pleased with the ease and quickness and also the quality of the product!
Tricia
Fort Wayne, IN
It was easy to order.
Aug 7 2007
It was easy to order. Once we got to putting up the blind it was installed in minutes. Very encouraging! Not a difficult process at all.
Stacey
Richland, WA
I have an extremely large window.
Aug 6 2007
I have an extremely large window. I really loved your samples but did not think I would be able to put blinds on that window. When I called your customer service, your employees were very knowledgable about how to remedy my situation. They gave me very good suggestions and were very interested in helping me with my particular order. Thank you.
Cindy
Sorrento, FL
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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