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 Customer Reviews of Blinds Chalet


I am very happy with my blinds.

I found you on line but called my order in.
Feb 15 2009
I am very happy with my blinds.

I found you on line but called my order in. The lady was very patient with me made sure I understood everything, she also made sure I took the right measurements.

I am very happy thank you.
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Stephanie
Portage, IN
The blinds are perfect!
Feb 15 2009
The blinds are perfect! Blinds Chalet was the only place I could find unpainted metal blinds. They are a great addition to my sons bedroom.
Thank you!
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Heidi
Gore, OK
I purchased the honeycomb cellular shades for my kitchen.
Feb 14 2009
I purchased the honeycomb cellular shades for my kitchen. I first ordered two different sets of swatches for color. The swatches came within 2 days which made ordering much quicker. They are the perfect compliment to my kitchen. Shipping and ordering were easy.
Thank You!
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Ruth
Duanesburg, NY
The blinds arrived in great shape and fit perfectly.
Feb 14 2009
The blinds arrived in great shape and fit perfectly. They were custom made so that was a worry for me. They are beautiful and I love them. I highly recommend this company for custom blinds. Thanks so much!
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robin
hesperia, CA
Very good experience buying blinds.
Feb 14 2009
Very good experience buying blinds.
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karen
port st. lucie, FL
Excellent communication and product, not to mention great price and speedy delivery.
Feb 13 2009
Excellent communication and product, not to mention great price and speedy delivery. Thanks Again.
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steve
moore, OK
Ordered some blinds a few months back and was completely thrilled with the order.
Feb 13 2009
Ordered some blinds a few months back and was completely thrilled with the order. Nothing damaged and the quality was very good.
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Lorianne
Garden Grove, CA
For the price (one of the best online), the blinds are great.
Feb 11 2009
For the price (one of the best online), the blinds are great. I love the top-down option. I was disappointed that the metal parts of the blinds were so yellow-white though (do not match my white window trim) - I was not expecting that and there was no option given to choose. But I would buy again from this company.
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Cheryl-Lynn
Portland, OR
You did an excellent job.
Feb 11 2009
You did an excellent job. We got the blinds very soon and they all fitted the windows perfectly. My sister and my brother in-law who had found you over the internet recommended your company as one of the most reliable and with reasonable prices and they were right.
Miriam
Roswell, NM
I absolutely love this website!
Feb 10 2009
I absolutely love this website! I have used it a few times-- I have never had any problems, delivery is quick & accurate. I would refer to anyone.
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Holly
South Lake Tahoe, CA
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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