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 Customer Reviews of Blinds Chalet


I made a mistake on my order and it was after hours and therefore could not call you to change it.
Aug 30 2007
I made a mistake on my order and it was after hours and therefore could not call you to change it. I looked on your web site and and found a chat line where I was able to have a live chat and change the order. It was wonderful.
Amanda
Zachary, LA
the blinds are very nice took a bit longer on the delivery than we liked.
Aug 30 2007
the blinds are very nice took a bit longer on the delivery than we liked.
paul
surfside beach, SC
I placed an online order but called cust svc to verify how to measure and they were VERY helpful!
Aug 30 2007
I placed an online order but called cust svc to verify how to measure and they were VERY helpful!
Nicole
Frisco, TX
I would recommend your company, and already have, because of the quality of your products, speedy shipping and excellent after sales service.
Aug 30 2007
I would recommend your company, and already have, because of the quality of your products, speedy shipping and excellent after sales service. I was a few pieces of hardware missing from my order, a young man named Russ took care of me and I got the hardware very quickly, super service!!.
Brian
Chino, CA
After extensive shopping for wood blinds, Blinds Chalet prices were the best value I found.
Aug 27 2007
After extensive shopping for wood blinds, Blinds Chalet prices were the best value I found. Also, both the quality of my new blinds and the customer service I received was superior.
Linda
Lakewood, CO
Good quality and value.
Aug 23 2007
Good quality and value.
Stephen
Chandler, AZ
I received my order and I was very satisfied with the fast service and the cost.
Aug 21 2007
I received my order and I was very satisfied with the fast service and the cost. Perfect fit! I will be ordering again soon.
Thanks,
Sara
Sara
Puryear, TN
They are good quality for a good price and I have already mentioned where I received them to several people.
Aug 20 2007
They are good quality for a good price and I have already mentioned where I received them to several people.
Andrea
San Diego, CA
I enjoyed using your website and will be ordering from you in the next couple of days.
Aug 16 2007
I enjoyed using your website and will be ordering from you in the next couple of days.
Lisa
Nampa, ID
So far so good.
Aug 14 2007
So far so good. Will be able to provide full feedback once order arrives.
Chris
Minneapolis, MN
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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