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 Customer Reviews of Blinds Chalet


speedy delivery of samples and product, perfect fit
Jul 18 2007
speedy delivery of samples and product, perfect fit
Joseph
Hendersonville, TN
great product!
Jul 18 2007
great product!
Debra
Fairhope, AL
Great quality
Jul 18 2007
Great quality
Hope
Windsor, CO
I would recommend you to my friends and colleagues.
Jul 18 2007
I would recommend you to my friends and colleagues. I never give anything a 10 as that means theres no more for improvement.
Thomas
Bellevue, NE
The order process on line was easy.
Jul 18 2007
The order process on line was easy. The delivery time was fast. The blinds were received in good condition as ordered. The overall experience was good.
Charlotte
Fort Mill, SC
The Faux Blinds we ordered were very nice they fit perfect and we hadnt been referred to Blinds chalet we just took a chance and you all exceeded our expectations.
Jul 18 2007
The Faux Blinds we ordered were very nice they fit perfect and we hadnt been referred to Blinds chalet we just took a chance and you all exceeded our expectations. In comparison to other Blind Retailers your prices/sales are great!
tyrone
gainesville, VA
At first, we were very pleased with the whole process: we got our blinds on time and in good shape and the price was reasonable.
Jul 18 2007
At first, we were very pleased with the whole process: we got our blinds on time and in good shape and the price was reasonable. However, when the blinds arrived, we did not get all of the parts needed to assemble them. We never received all of the necessary parts. While the essential items were sent to us within a couple weeks, we never received the appropriate screws for attaching our valences. After approximately seven e-mails to customer service, we gave up and scrounged some up ourselves. While customer service was always prompt and courteous, they absolutely insisted that the screws that we received were the correct ones, even after I pointed out the fact that it is physically impossible to use the ones they had provided (the shaft was exactly the same size as the hole, leaving no room for the threads...which results in stripped screws). Long story short: knowing what I know now, I would still have bought our blinds from BlindsChalet, but I think there are some very easy ways for the company to improve its service.
Ryan
Durham, NC
service was fast; blinds were perfect
Jul 18 2007
service was fast; blinds were perfect
Cathleen
Clearwater, FL
The blinds are exactly what I ordered, fit was exact, color was a perfect match.
Jul 18 2007
The blinds are exactly what I ordered, fit was exact, color was a perfect match.
Amy
Edwards, NY
I was actually referred to you by my brother in law.
Jul 18 2007
I was actually referred to you by my brother in law. After seeing the quality and price of the blinds in their home along with the customer service provided, I would highly recommend you to any and all of my friends and family.
Beth
St. Louis, MO
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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