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 Customer Reviews of Blinds Chalet


VERY HAPPY with the blinds!
Jul 17 2007
VERY HAPPY with the blinds! The only reason I rated a 9 instead of a 10 was because I felt the blinds took a little long to arrive and there should have been more email communication on the status of the order.
Harold
Valparaiso, IN
Nice product,easy to install,great value.
Jul 17 2007
Nice product,easy to install,great value. We're very happy!
Kerri
Eagle, WI
We were very pleased with your product and the accuracy of the sizes.
Jul 17 2007
We were very pleased with your product and the accuracy of the sizes.
Renee
La Mirada, CA
Product was well constructed and delivery was sooner than expected.
Jul 17 2007
Product was well constructed and delivery was sooner than expected. I received the shades before your confirmation notice was sent. Thank you.
Mary
Delmar, NY
The faux blinds were of good quailty and fairly easy to install, with the assistance of the on-line help operators.
Jul 17 2007
The faux blinds were of good quailty and fairly easy to install, with the assistance of the on-line help operators.
mircea
land o' lakes, FL
I have already recommended you to a friend!
Jul 17 2007
I have already recommended you to a friend! Actually, a couple of friends...so how could I put anything but a 10?!
Elijah Shannon
Livermore, CA
Outstanding product and service.
Jul 17 2007
Outstanding product and service. Good communication with letting me know whats going on. If I could change anything, it would be the lead time but I understand the blinds are made on order basis. A 10 all around from me! Sam Blalock Austin, TX
Samuel
Austin, TX
I have placed three different orders with you and have been very pleased with the customer service reps, the look of the blinds and tapes and the overall quality and selection.
Jul 17 2007
I have placed three different orders with you and have been very pleased with the customer service reps, the look of the blinds and tapes and the overall quality and selection.
Mark
Riverdale, UT
blinds were wonderful and shipment was fast....
Jul 17 2007
blinds were wonderful and shipment was fast....
terri
olney, MD
I was really impressed with the quality of the blinds.
Jul 17 2007
I was really impressed with the quality of the blinds. Even though the instructions that came with the blinds was a bit of a puzzle, I had everything I needed to hang the blinds and install the valance. The measurements were perfect and I'm still alive.
Delaine
Rex, GA
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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