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 Customer Reviews of Blinds Chalet


I ha tried all over to get blinds to so much disappointment then by accident I discovered this site I am so happy the way it all turned out.
Jul 17 2007
I ha tried all over to get blinds to so much disappointment then by accident I discovered this site I am so happy the way it all turned out.
Laura J
Clermont, FL
The blinds were nice and fit very well.
Jul 17 2007
The blinds were nice and fit very well. They came in a timely manner I would buy from you again.
Debra
Kittitas, WA
recieved blinds in a timely fashion and were as described
Jul 17 2007
recieved blinds in a timely fashion and were as described
greg
MORRO BAY, CA
just about perfect..
Jul 17 2007
just about perfect..
Amber
Mission Viejo, CA
The service was great!
Jul 17 2007
The service was great! I work for FedEx so I appreciate good customer service.
Theresa
Bartlett, TN
I was very nervous about ordering my blinds on-line!
Jul 17 2007
I was very nervous about ordering my blinds on-line! I am a very frugal person to say the least, but this was the very best price I could find. I finally decided to order the knotty pine blinds for my bedroom in my log home. WOW!! They were even more beautiful than they appeared on-line. Everyone has really complimented me on them Thanks, for such beautiful, affordable blinds.
Michelle
Carthage, MS
The order was prompt and all parts were there.
Jul 17 2007
The order was prompt and all parts were there. The help desk was very knowledgable of the product.
PAT
Washington, MI
While the first blind I received was damaged, you handled the situation in a speedy and professional manner.
Jul 17 2007
While the first blind I received was damaged, you handled the situation in a speedy and professional manner.
Kelcy
Bothell, WA
When I spoke to a representative in person about my measurements they did not follow my instructions and now they let in too much light at the sides.
Jul 17 2007
When I spoke to a representative in person about my measurements they did not follow my instructions and now they let in too much light at the sides. We spoke several times and the measurements were not to be adjusted or shortened etc. The quality of the product is good but I am disappointed in the fact that you need to add" inches to fit."
Christie
Yarmouth, ME
I was extremely pleased with the product, the only problem I had was that some of the instructions were illegible and I had to print them in order to install my blinds.
Jul 17 2007
I was extremely pleased with the product, the only problem I had was that some of the instructions were illegible and I had to print them in order to install my blinds. I am still very happy with the product and have gotten several compliments on their appearance.
Tanya
Puyallup, WA
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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