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 Customer Reviews of Blinds Chalet


My husband had trouble with the instalation and we called on the ohone and they were very helpful and didn't make us feel like we were idiots because we were having trouble.
Jul 18 2007
My husband had trouble with the instalation and we called on the ohone and they were very helpful and didn't make us feel like we were idiots because we were having trouble. Also, one of the blinds was defective and they sent a new one and were apologetic. I already passed on your name to friends.
chris
Hopewell Junction, NY
East on-line ordering, fast delivery, good product
Jul 18 2007
East on-line ordering, fast delivery, good product
Rose
Fort Worth, TX
You guys were great.
Jul 18 2007
You guys were great. I am so very happy with the blinds. They look great. I will always shop with you. Thank you so much. Our home will be on the paraid of homes this fall and I will let all know where we got the blinds. Thank you again Kim Hopkins
Kim
Sturgis, MI
Very friendly staff.
Jul 18 2007
Very friendly staff. Worked diligently to help me try to correct a color discrepency on my blinds. Unfortunately, I didn't get to return my blinds that I cannot use in my house.
Kristen
Olla, LA
ORDER RECEIVED IN A TIMELY MANNER.
Jul 18 2007
ORDER RECEIVED IN A TIMELY MANNER. THE BLINDS ARE NICE AND THEY WERE EASY TO INSTALL. I LIKE THE EASY TO INSTALL VALENCE. ALTHOUGH THIS WAS NOT WHAT I THOUGHT I WAS ORDERING THEY TURNED OUT TO BE NICE, SO I KEPT THEM. I GUESS I MISUNDERSTOOD THE ON-LINE DESCRIPTION.
stonya
bossier city, LA
my first time to order blinds on line, very easy, very happy with the product.
Jul 18 2007
my first time to order blinds on line, very easy, very happy with the product.
Kathleen
Elgin, IL
I was sent samples requested within 3-4 days.
Jul 18 2007
I was sent samples requested within 3-4 days. I was able to actually see the quality that I would receive for the price I could afford. I was so happy with my faux wood and my faux bamboo style blinds. My husband and I put them all up in a couple of hours and we actually did not fight once!!!! Very easy to do. Thank you also for the personal call from the company confirming my order. I felt like a celebrity!! nancy lacombe
nancy
Sanford, FL
THEY FIT PERFECTLY AND WERE EASY TO INSTALL ALSO HAD A GOOD PRICE.
Jul 18 2007
THEY FIT PERFECTLY AND WERE EASY TO INSTALL ALSO HAD A GOOD PRICE.
Thomas
Cape May Court House, NJ
I recently recommended your company to a co-worker and she ordered two blinds and was extremely happy because the price was a lot less then "Home Depot blinds" or "Lowe's blinds" and the quality of the blinds are nicer.
Jul 18 2007
I recently recommended your company to a co-worker and she ordered two blinds and was extremely happy because the price was a lot less then "Home Depot blinds" or "Lowe's blinds" and the quality of the blinds are nicer. Oh yes we both love the fact that there is no shipping fee. I just don't like it when your company has 28% off we have to buy two to get a better deal on the service fee you have. "
Anna
san antonio, TX
I AM MORE THEN HAPPY WITH MY BLINDS.
Jul 18 2007
I AM MORE THEN HAPPY WITH MY BLINDS. ORDER CAME IN LESS TIME THEN PROMISED. ALSO WHEN MY WANDS WERE MISSING, THEY SENT THEM RIGHT OUT. I HAVE RECOMMENDED YOUR WEB SITE TO 3 FRIENDS SO FAR.
Nicole
Troy, NY
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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