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 Customer Reviews of Blinds Chalet


Blind Chalet is a wonderful business and I am so glad I ordered my blinds through your company.
Dec 18 2009
Blind Chalet is a wonderful business and I am so glad I ordered my blinds through your company. They offer fantastic customer service, unlike so many other businesses today.
Jennifer
Whitman, MA
Thank you for your help with our order, making corrections where necessary, and reassuring us when everything didn't arrive at once.

The final part of our order actually was delivered a day or two earlier than expected and now all of our windows are wearing their new clothes.
Dec 9 2009
Thank you for your help with our order, making corrections where necessary, and reassuring us when everything didn't arrive at once.

The final part of our order actually was delivered a day or two earlier than expected and now all of our windows are wearing their new clothes.
We are very glad to have them up and in place.

Thank you again for your help - several of you before we placed our order, and then the several times after in helping us figure out what was going on.
Frances
Chevy Chase, MD
I have finally gotten these up and love them!
Nov 24 2009
I have finally gotten these up and love them! I am telling all my friends about your prompt reliable service and your great products!
Love the blinds.
Lenda
Notasulga, AL
Blinds Chalet has been great!
Oct 31 2009
Blinds Chalet has been great!! We were very happy with the quality of the sample we received. We ordered our blinds for the entire house at one time and every piece we received was perfect and installed extremely easily. I am very satisfied with your service and quality product!! I have already recommended Blind Chalet to a few friends in the same need.
Kristin C.
Greenwood, IN
Hello, I installed the blinds and they look great.
Oct 30 2009
Hello, I installed the blinds and they look great. I referred two more customers to you and have or will be ordering blinds for 2 entire houses...and more to come. Thank you.
Dorian
Winnipeg, MA
The blinds arrived in great shape and we installed them yesterday.
Oct 28 2009
The blinds arrived in great shape and we installed them yesterday. They are beautiful and just what we wanted. Y'all did a great job and we thank you!
Donald
Homosassa, FL
The whole process from beginning to end was great.
Oct 26 2009
The whole process from beginning to end was great. We had excellent feedback to our questions from your untiring staff and the prices were the best!
Yogish
Rancho Cucamonga, CA
Thank you for doing a great job!
Oct 26 2009
Thank you for doing a great job! This is my second order through Blind Chalet and both times have been efficient and accurate. I appreciate a good company!!
Kendel
Spokane Valley, WA
I wanted to let you know that this is the 2nd time we have ordered from Blinds Chalet and we are very pleased!
Oct 25 2009
I wanted to let you know that this is the 2nd time we have ordered from Blinds Chalet and we are very pleased! The blinds are always perfect, hardware is included, and shipping is fast...not to mention the ease of putting the blinds up. Thank you and we will definitly be back!
Erin
Metairie, LA
We got our blinds today and we love them.
Sep 8 2009
We got our blinds today and we love them. I just wanted to thank you for your great service and wonderful product. We ordered blinds for our entire home a few years ago and we were very pleased with the quality and price. We are now renting for a short term while looking for a new home and when the blinds came falling down in the kitchen, I knew who to call. When we buy our next home, we will be ordering blinds again from Blinds Chalet. You have a customer for life and I have already referred some relatives and I will continue to spread the word. Thanks again,

Wendy
Wendy
Pismo Beach, CA
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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