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 Customer Reviews of Blinds Chalet


I just received my blinds and wanted to congratulate your company on the high quality of the merchandise you sell, and the superbe way you packed my large order.
Feb 28 2012
I just received my blinds and wanted to congratulate your company on the high quality of the merchandise you sell, and the superbe way you packed my large order. I am more than pleased with the blinds and wanted to send you a note of thanks.
Mary
Dartmouth, CA
I just got my blind today, it is up, and I just love it.
Feb 9 2012
I just got my blind today, it is up, and I just love it. I would recommend this product to all. Thanks.
Barbara L
Mazomanie, WI
THANK you for your attention to the problems with my blind.
Feb 6 2012
THANK you for your attention to the problems with my blind. Again, my experiences with Blind Chalet have been nothing short of stellar and I will continue to spread the gospel about your company.
Scott
Forestville, NY
My husband placed an order with you and we received our blinds yesterday.
Feb 2 2012
My husband placed an order with you and we received our blinds yesterday. They are PERFECT and match our stain perfectly. We absolutely love them. Thank you for a wonderful product!!!
Fred
Pisgah Forest, NC
I just wanted to let you know my blinds are up and I love them!
Jan 17 2012
I just wanted to let you know my blinds are up and I love them! The quality of the Signature Privacy Blinds were far beyond my expectations!
Your staff was very helpful in helping me with my ordering and very friendly. I do appriciate that...
Cindy
Mountlake Terrace, WA
I recently received my order of (5)shades.
Jan 14 2012
I recently received my order of (5)shades. I could not be happier! The shades were easy to install, delivery was fast, and most importantly; the quality is fantastic and they look beautiful. The price for all (5) was less than the price I was quoted for just one shade at a local home store. I'm thrilled!
Deborah
Surf City, NJ
Had my entire order in just 8 days.
Dec 19 2011
Had my entire order in just 8 days. Installed all 8 windows in about 2 hrs. Look great, just what I hoped they would be. Best of all the price was right, just love the buy 3 get one free. Thanks again.
Dave
Cape Coral, FL
Wow!
Dec 12 2011
Wow! That was really fast turn-around on my inquiry!

Thank you for your help and follow-up on my order.

I love BlindsChalet. You and your company do an excellent job with customer service. This is about my 5th order from BC and they've all been good experiences.
Laura
Supply, NC
Awesome !
Dec 5 2011
Awesome !!! I received my order yesterday and installed them. They are beautiful. Thank you very much, my wife loves them too.
Larry
Sandwich, IL
I can not tell your how pleased I'am with the quality of the blinds I received.
Nov 23 2011
I can not tell your how pleased I'am with the quality of the blinds I received. Easy to install, and do they look rich. Thanks!
Edward A.
Tampa, FL
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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