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 Customer Reviews of Blinds Chalet


The pricing was great and the website was very clear.
Jul 24 2007
The pricing was great and the website was very clear. My blinds came quickly and were very easy to install.
Patricia
Ventura, CA
The customer service reps I chatted with prior to placing my order helped me ensure that I was ordering properly.
Jul 24 2007
The customer service reps I chatted with prior to placing my order helped me ensure that I was ordering properly. The blinds look fabulous, were fairly easy to put up, were packaged nicely, arrived in a timely manner...the entire experience was great.
Rebecca
Somerdale, NJ
Ordering was easy; my order was filled correctly; my order arrived undamaged and timely; installation was easy, and I was able to get the COLOR of shades I wanted.
Jul 24 2007
Ordering was easy; my order was filled correctly; my order arrived undamaged and timely; installation was easy, and I was able to get the COLOR of shades I wanted. Other sites offered shades a little less expensive, but not in the color I wanted. I had never installed up-and-down shades and I was a little concerned -- BUT it was just as easy as installing regular shades and it was obvious which brackets were for the regular shades and which were for the up-and-downs. I LOVE MY SHADES! It just changed the look of the entire room!
Mary
Phoenicia, NY
The blindes that I ordered were just right.
Jul 23 2007
The blindes that I ordered were just right. Pefect fit and just the right color
ed
valdosta, GA
I really like the blinds I ordered as long as someone knows how to measure and install them this is the way to go
Jul 23 2007
I really like the blinds I ordered as long as someone knows how to measure and install them this is the way to go
Sally
Glastonbury, CT
They were very helpful in chosing what was best for our price range and house.
Jul 22 2007
They were very helpful in chosing what was best for our price range and house. The service was great and very nice people. :)
Melissa
Queen Creek, AZ
I had to call your customer service because I made a misstake on my order.
Jul 22 2007
I had to call your customer service because I made a misstake on my order. The help I got on the phone made me feel you know what you were doing and was very helpfull
Susie
Salisbury, MD
i gave you a ten rating, because the product i bought was on time accurate and complete, and perfect match.
Jul 22 2007
i gave you a ten rating, because the product i bought was on time accurate and complete, and perfect match.
PATSY
KANSAS CITY, MO
ording was easy, price was good, and delivery was prompt.
Jul 22 2007
ording was easy, price was good, and delivery was prompt. I really like the blinds, they look great. I wish I hadn't had all the pulls put on the same side as this is confusing as to which one to use,but they work fine and are great for the price.
Patricia
Winthrop Harbor, IL
My order was shipped fast and items were just as they looked online.
Jul 21 2007
My order was shipped fast and items were just as they looked online. I even had some pieces missing and didn't realize it until 2 months after I had ordered. The reason was because I had ordered the blinds in the middle of me remodeling and when I went to hang the blinds, that's when I notied that some clips were missing. I called and was willing to pay whatever the cost was and was surprised to learn there was no charge. They were shipped out immediately and I received them in 2 days. Very pleasant customer service!
Tina
Glen Burnie, MD
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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