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 Customer Reviews of Blinds Chalet


The blinds are perfect and the customer service was unparalleled
Jul 18 2007
The blinds are perfect and the customer service was unparalleled
BilliJo
Havre, MT
The shades I have ordered from you have been perfect!
Jul 18 2007
The shades I have ordered from you have been perfect! Thanks
Maurine
Temecula, CA
Great wood blinds and excellent customer response.
Jul 18 2007
Great wood blinds and excellent customer response.
Betty
Montgomery, TX
Timely shipping, measured correctly, easy to install.
Jul 18 2007
Timely shipping, measured correctly, easy to install. A 16 year old girl did it the first time!
Sara
Sandy, UT
Great high quality blinds at an unbeatable price!
Jul 18 2007
Great high quality blinds at an unbeatable price!
Donald
Patchogue, NY
My blinds were demaged when I received them and blinds chalet took care of the problem immediately.
Jul 18 2007
My blinds were demaged when I received them and blinds chalet took care of the problem immediately. Excellent quality of blinds!
Angie
Richfield, WI
Your price was good.
Jul 18 2007
Your price was good. On the other hand, your customer service was excellent. One of my blinds came with a broken valance from shipping. I called your customer service and got a valance replacement right away at no cost. That earned you good points.
MIGUEL
EL PASO, TX
Fast shipping, accurate sizes. It was good that you were very clear about what is required of the customer when taking measurements to prevent innacuracies.
Jul 18 2007
Fast shipping, accurate sizes. It was good that you were very clear about what is required of the customer when taking measurements to prevent innacuracies.
Bryan
Odenton, MD
I loved the pricing, the product quality and my options!
Jul 18 2007
I loved the pricing, the product quality and my options! The service was outstanding.
Jessette
Rohnert Park, CA
Being able to buy exact measurements for each window is great.
Jul 18 2007
Being able to buy exact measurements for each window is great.
James
Pawnee, OK
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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