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 Customer Reviews of Blinds Chalet


Great quality and excellent customer service!
Apr 5 2007
Great quality and excellent customer service! I spoke with one of the owner's over the phone. I was amazed that one of the owner's would take the time to answer my questions. This company seems to be dedicated to customer service and has great prices on top quality products that cannot be found anywhere else online!
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Paul
Goodyear, AZ
The <a href="https://www.blindschalet.com">Blinds</a> were fine and delivery was very quick.
Apr 3 2007
The Blinds were fine and delivery was very quick.
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Elaine
Vancouver, WA
Ordering samples & blinds was fairly easy--there were a lot of options, but that's probably a good thing.
Apr 3 2007
Ordering samples & blinds was fairly easy--there were a lot of options, but that's probably a good thing. It was a little unclear what the differences between the Premier & Express blinds were though. I'm presuming from the blank "shipping" field in the order summary that it hasn't shipped yet.
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Jason F
Bridgeville, PA
I am very happy with the blinds I ordered and pleasantly pleased that I can get such a nice product without spending a fortune.
Mar 30 2007
I am very happy with the blinds I ordered and pleasantly pleased that I can get such a nice product without spending a fortune. Thank you.
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Amy
Hillsboro, OR
Thank you so much for your prompt attention on making the change on my order .
Mar 29 2007
Thank you so much for your prompt attention on making the change on my order . Your company is very nice to deal with and I will highly recommend you to anyone. Thanks again.
Cynthia
Northwood, OH
I have 5 rooms and a total of 18 windows that need window treatments.
Mar 29 2007
I have 5 rooms and a total of 18 windows that need window treatments. I started with 3 windows in my kids play room because I wanted to see the actual product before I spent the money for all of the rooms. After ordering, receiving and hanging the first 3, I am confident that I made the right choice to buy through Blinds Chalet. I am impressed with the high quality of the 2 inch stained wood blinds and will absolutely place the rest of my orders with Blinds Chalet.
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TRACI
OGDEN, UT
I was very happy with my order with blinds chalet.
Mar 19 2007
I was very happy with my order with blinds chalet. The first package that arrived did not have the valance and so I emailed customer support which was promptly responded to within the next day and they said that the missing valance would be made and sent out asap. Got the valance within a few days and the blinds fit perfectly and are great!
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Edward
Lompoc, CA
I want to let you know how completely satisfied I am with your whole process, the quality of blinds and your price.
Mar 14 2007
I want to let you know how completely satisfied I am with your whole process, the quality of blinds and your price. I will most definitely suggest you to all my friends. I rarely am blown away by a purchase, especially over the internet, but you have succeeded. Thank you for everything! I placed a second order, due to my happiness!
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Melissa
San Diego, CA
1.The blinds are hung.
Mar 9 2007
1.The blinds are hung. now a shipping notice?
2.Drywall screws work better.
3.I like your blinds and will tell friends.
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John
Snowflake, AZ
Everything went well and I like my blinds.
Mar 7 2007
Everything went well and I like my blinds.
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Martha D
Sylvania, GA
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty
5 year limited warranty
Warranty Coverage
Defects
Parts
30 Day Returns(in-store credit)

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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