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 Customer Reviews of Blinds Chalet


Blinds arrived exactly as ordered and expected, and they look great.
Jul 17 2007
Blinds arrived exactly as ordered and expected, and they look great. Price was fair and ordering was easy.
Jason
Southgate, KY
Very good customer service and qucik response too.
Jul 17 2007
Very good customer service and qucik response too. I was VERY satisfied with a replacemnet blind due to the original being damaged and the customer service I received when I needed to place an additional order for a vlance. Would definately recommend again, one person already bought blinds from you that I recommended.
Lindsey
Federal Way, WA
Most of our blinds are nice, but a few seems to be of poor quality and do not work correctly.
Jul 17 2007
Most of our blinds are nice, but a few seems to be of poor quality and do not work correctly. Also some of the easy up are very noisy and do not work smoothly. The customer service people I spoke with were always super helpful and I really appreciated how knowledgable and willing to help they seemed to be.
Phil
Edmonds, WA
GOOD: EXCELLENT CUSTOMER SERVICE during ordering.
Jul 17 2007
GOOD: EXCELLENT CUSTOMER SERVICE during ordering. Extraordinary efforts were made to ensure rush delivery. Very nice. BAD: Ordered inside valance but received outside valance! (I was forced to modify it myself.) Installation instructions were too sketchy. During these problems there was no assistance!
David
Tuttle, OK
I have already recommended you to co workers
Jul 17 2007
I have already recommended you to co workers
Tamara
Twain Harte, CA
I like your product and I like your staff.
Jul 17 2007
I like your product and I like your staff. My only complant was that my blinds took a long time to get ready and when they were finally done the driver could not find my house so I ended up driving to pick up my blinds myself because I wanted them before easter since I was having company over. The blinds were promised to me all week and then It was Friday when they tried to deliver. I called on friday and picked them up just before you closed. That was the only frusterating thing.
Kristin
Mesa, AZ
Everything went smooth.
Jul 17 2007
Everything went smooth. Website was easy to use.
David
Montgomery City, MO
I was so pleased, I recommend you to my daughter, she made a purchase, and was also pleased.A great company, very fast shipping,and each pair was a perfect fit,and excellent price.
Jul 17 2007
I was so pleased, I recommend you to my daughter, she made a purchase, and was also pleased.A great company, very fast shipping,and each pair was a perfect fit,and excellent price. Thanks
Mary
Natchez, MS
ordering was easy, price was reasonable, wait time was minimal, shipping package was heavy duty as to assure no damage to merchandise.
Jul 17 2007
ordering was easy, price was reasonable, wait time was minimal, shipping package was heavy duty as to assure no damage to merchandise. Very happy with product and service.
Lorri
Hempstead, TX
I was a little nervous ordering blinds over the internet, but the blinds are beautiful and good quality.
Jul 17 2007
I was a little nervous ordering blinds over the internet, but the blinds are beautiful and good quality. I would tell anyone that they can have confidence in your products.
Meredith
BURKEVILLE, TX
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x Blinds Chalet Guarantee Options
DetailsStandardGuaranteed to LastGuaranteed to Love
PricingFREE$$$
Warranty Duration
3 year limited warranty✓✓✓
5 year limited warranty✓✓
Warranty Coverage
Defects✓✓✓
Parts✓✓✓
30 Day Returns(in-store credit)✓

complete details about our guarantee
Guarantee

What Is Covered

Our window coverings are covered against manufacturing defects in materials or craftsmanship when used as intended, provided that:

  • The product has been correctly measured, installed, and operated.
  • All Blinds Chalet guidelines regarding product limitations, maintenance, and care have been followed.

Who Is Eligible

This warranty applies solely to the original purchaser of the product and is non-transferable.


Blinds Chalet’s Responsibility

If a covered defect is confirmed, Blinds Chalet will, at its discretion, repair the product, replace affected parts, or provide a comparable replacement.


Costs not included: The customer is responsible for expenses related to shipping as well as any measuring, installation, removal, or reinstallation services. Labor charges, service visits, and similar costs are not covered by this warranty.

What Is Not Covered

  • Damage resulting from accidents, alterations, misuse, abuse, or neglect.
  • Improper measurement, installation, cleaning, or maintenance.
  • Normal wear and tear, including fading, discoloration, or deterioration from sunlight or moisture.
  • Frayed cords, cord breakage, or reduced cord performance due to age or heavy use.

Fading and normal aging of materials are expected characteristics and are not considered defects.


Warranty Limitations

This warranty is exclusive and replaces any other expressed or implied warranties. No Blinds Chalet employee or representative is authorized to modify or extend these terms.


Blinds Chalet will not be liable for indirect, incidental, or consequential damages resulting from product use or failure.


How to Request Service


Blinds Chalet Customer Care
[email protected]
(480) 470-1127


Please include:

  • Original proof of purchase, which can be your order number or purchase confirmation email
  • A brief description of the issue
  • The location of the window covering and clear photos or video of the issue


Resolution on Warranties and Guarantees
  • BlindsChalet.com reserves, at its discretion, the right to repair, replace or refund any blinds found defective. Limit 1 remake per covered product.
  • If there are multiple blinds/shades in the same room, only the defective product will be replaced/repaired.
  • In the event that a product, color or product feature has been discontinued and it is no longer available we will provide a substitute product as similar as possible to the original blind or shade.
  • Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
  • If a product or component has been discontinued, Blinds Chalet will repair or replace the affected part with the closest available match in design and color.
5 Year Guaranteed to Last
  • Standard limited warranty extended from 3 to 5 years.
5 Year Guaranteed to Love
  • Standard limited warranty extended from 3 to 5 years.
  • 30 Day Returns
    If for any reason you are not satisfied with the window coverings and wish to return them for store credit, please notify us within 30 days of receiving the order. Our customer care department will provide a Return Goods Authorization number (RGA) and shipping address for the return. Please note, return shipping costs are the responsibility of the customer and shipping labels are not provided. Returns are for store credit only and store credit will be available immediately after the items are received (Guaranteed to Love fee is not credited).
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The term "Retail" price refers to the manufacturer's or supplier's suggested retail price for an item. The initially displayed Retail price is specific to a product with the selected dimensions and default options/features. Please note that the Retail price for the selected product will be provided upon specifying its width, height, features and options.

Please note that the Retail price may not reflect the prevailing market price or the regular retail price. It is common for products to be sold at lower prices than the Retail price due to various factors, including promotional events, discounts, market competition, or supplier agreements.

Products may be offered at the same or lower "After Coupon" prices during future promotional events starting on or after the final day of any advertised promotion.

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